FlareOnX

Information We Collect

We collect information you provide directly, data from your interactions with our platform, and certain technical information to improve our educational services.

Personal Information You Provide

Account Registration

Full name and email address
Professional background information
Educational goals and interests
Company affiliation (optional)

Course Enrollment

Payment and billing information
Learning preferences and accessibility needs
Previous experience with containerization
Career objectives and skill assessments

Platform Interactions

Discussion forum posts and comments
Assignment submissions and projects
Feedback and survey responses
Support ticket communications

Automatically Collected Data

When you visit our website or use our learning platform, we automatically collect certain technical information to enhance your experience and ensure platform security.

Data Type	Purpose	Retention Period
IP Address & Location Data	Security monitoring, content localization	90 days
Device & Browser Information	Platform optimization, technical support	2 years
Learning Analytics	Progress tracking, personalized recommendations	Duration of enrollment + 1 year
Website Usage Patterns	User experience improvement	1 year

How We Use Your Data

Educational Service Delivery

Your personal information enables us to provide personalized learning experiences tailored to your skill level and career objectives. We use this data to track your progress through our virtualization and containerization courses, recommend relevant learning materials, and provide meaningful feedback on your projects.

Platform Improvement and Analytics

We analyze usage patterns and learning outcomes to continuously improve our curriculum and platform functionality. This includes identifying areas where students commonly struggle, optimizing our container lab environments, and developing new course content that addresses industry trends.

Taiwan Personal Data Protection Act Compliance: All data processing activities comply with Taiwan's Personal Data Protection Act (PDPA), ensuring your rights are protected under local legislation.

Communication and Support

We use your contact information to send course updates, important announcements about our containerization programs, and respond to your support requests. You can control most communication preferences through your account settings.

Legal and Security Requirements

In certain circumstances, we may process your data to comply with legal obligations, protect our legitimate interests, or ensure the security of our platform and other users. This includes fraud prevention and maintaining the integrity of our educational environment.

Data Sharing and Third-Party Services

Service Providers and Partners

We work with trusted third-party vendors to deliver our educational services effectively. These partnerships are governed by strict data processing agreements that ensure your information is handled securely.

Payment Processors

Secure payment handling for course enrollments and certification fees. All financial data is processed through PCI-compliant systems.

Cloud Infrastructure

Our containerization labs and learning platform are hosted on enterprise-grade cloud services with robust security measures.

Analytics Services

Anonymous usage data helps us understand how students interact with our platform and improve the learning experience.

Industry Partnerships

With your explicit consent, we may share anonymized learning outcomes and career progression data with industry partners to validate our curriculum effectiveness and identify job market trends. This information never includes personally identifiable details.

Legal Disclosure Requirements

We may disclose personal information when required by law, court order, or regulatory authority in Taiwan or other applicable jurisdictions. We will notify you of such requests when legally permitted to do so.

Your Privacy Rights

Under Taiwan's Personal Data Protection Act, you have comprehensive rights regarding your personal data:

Access and Portability

Request a copy of all personal data we hold about you in a structured, machine-readable format. You can export your learning progress, assignments, and account information at any time.

Rectification and Updates

Correct any inaccurate personal information and update your profile details, learning preferences, and communication settings through your account dashboard.

Data Deletion

Request deletion of your personal data, subject to legal retention requirements and legitimate educational interests. Course completion records may be retained for certification purposes.

Processing Restrictions

Limit how we process your data while maintaining your account access. You can opt out of marketing communications and restrict data use for research purposes.

Objection Rights

Object to specific data processing activities, particularly those based on legitimate interests. We will assess your request and stop processing unless we demonstrate compelling grounds.

Complaint Process

File complaints with Taiwan's National Development Council or contact our privacy officer directly. We are committed to resolving privacy concerns promptly and transparently.

Exercising Your Rights

To exercise any of these rights, email our privacy team at privacy@flareonx.com with your request and account verification information. We respond to all verified requests within 30 days and provide regular updates on complex requests.

Security Measures and Data Protection

Technical Safeguards

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or destruction. Our infrastructure uses encryption, secure protocols, and regular security audits.

All sensitive data is encrypted both in transit and at rest using AES-256 encryption standards. Our container lab environments are isolated and regularly updated with security patches.

Access Controls and Monitoring

Access to personal data is restricted to authorized personnel who require it for legitimate business purposes. We maintain detailed access logs and conduct regular reviews of data handling practices.

Incident Response

In the unlikely event of a data breach, we have established procedures to contain the incident, assess its scope, and notify affected individuals within 72 hours as required by Taiwan's data protection regulations.

Data Retention Policies

We retain personal data only as long as necessary to fulfill the purposes for which it was collected. Course completion records are maintained for certification verification, while marketing data is deleted after 3 years of inactivity.

International Data Transfers

Some of our service providers are located outside Taiwan, which may involve transferring your personal data to countries with different data protection standards. We ensure adequate protection through:

Standard contractual clauses approved by Taiwan authorities
Adequacy decisions recognizing equivalent protection levels
Certification schemes and codes of conduct
Regular assessments of transfer mechanisms and security measures

Policy Updates and Changes

We review and update this privacy policy regularly to reflect changes in our services, legal requirements, and industry best practices. Significant changes will be communicated through email notification and prominent website notices at least 30 days before implementation.

You can always find the current version of our privacy policy at flareonx.com/privacy-policy, along with a summary of recent changes and their effective dates.

Privacy Policy

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